Frequently Asked Questions (FAQ)

Orders are processed Monday–Friday (excl. Canadian holidays). Once payment is confirmed, we aim to ship within 1–2 business days. You’ll get an order confirmation and then a shipping email with tracking.

Transit times depend on the method you choose at checkout:

Standard: ~7–20 business days (region-dependent)

Expedited: ~5–12 business days

Express: ~2–7 business days
Tracking may take 24–48 hours to activate after you receive it.

We ship with Canada Post, UPS, and DHL Express. All shipments include tracking.

Yes, we ship worldwide. Any customs, duties, or import taxes are set by your local authorities and are the buyer’s responsibility. Fees (if any) will vary by country.

Please include apt/unit/suite and any delivery notes. Incorrect or incomplete addresses can delay delivery and may incur re-shipping fees if a parcel is returned.

If your parcel is lost in transit or arrives visibly damaged, email info@loveiora.com
with your order number and photos of the packaging/item. We’ll file a carrier claim and arrange a replacement or refund as appropriate.

We move fast! If you need a change or cancellation, email info@loveiora.com ASAP with your order number. If the order hasn’t shipped, we’ll do our best to help.

Use the tracking link in your shipping email. If it hasn’t updated yet, give it 24–48 hours to activate.

Email info@loveiora.com
within 48 hours of delivery with photos and your order number—we’ll sort a replacement at no cost to you.

You can return or exchange eligible items within 30 days of purchase if they’re unused, undamaged, and in original packaging. Customized/engraved items aren’t returnable. After 30 days, returns and exchanges aren’t accepted.

Email info@loveiora.com with your order number and reason. We’ll guide you through next steps.

Return postage is customer-paid. For items valued over $75, we recommend a trackable service or shipping insurance.

After we receive and inspect your item, approved refunds are issued to your original payment method. Banks typically take 2–3 business days to post the credit.

Some are! Product pages will note “Adjustable” when applicable. Gently open/close to fit; avoid frequent bending to keep the band strong.

We don’t offer in-house resizing, but most local jewelers can assist. If you’re unsure, choose an adjustable style.

Our pieces are crafted from materials such as sterling silver, 14k gold plating, and high-quality zirconia stones. Product pages list exact specs for each item.

Yes, our pieces are designed to be nickel-free and skin-friendly for most wearers. If you have known sensitivities, check the material details on each product page.

All plated jewelry benefits from a little care. Keep away from water, lotions, and perfumes; store in a dry pouch; and wipe with a soft cloth. This helps maintain shine over time.

We recommend removing jewelry before showering, swimming, or exercising to preserve plating and luster.

We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal. Your bank may apply currency conversion fees.

Unless otherwise stated, one promotion can be applied per order. Some items may be excluded from promotions.

Enter the code at checkout. If the total exceeds the gift amount, you can pay the balance with a card or wallet.

Occasionally. If a product shows Preorder, you’ll see the estimated ship window on the page and in your confirmation email.

If your item arrives damaged, broken, or defective, we’ll send a replacement at no extra cost. The warranty does not cover lost items or damage from misuse.

We don’t provide in-house repairs. For accidental damage or wear-and-tear, local jewelers can often help.